Why does TWC want me to call?
A legitimate TWC specialist will need to confirm the applicant’s identity and will ask for a Social Security number and date of birth.
Claimants may receive calls from TWC on other issues concerning a claim, but always be vigilant when providing personal information.
When in doubt, hang up..
What is the number for unemployment in Texas?
800-558-8321Call Tele-Serv at 800-558-8321 and select option 5.
How do I talk to a live person at the Texas unemployment office?
Individuals seeking to file unemployment claims are asked to first begin their claim process through the unemployment benefit services online portal. Should the need arise to speak to a representative, claimants are then asked to call TWC unemployment services center at 800-939-6631.
What is the best time to call TWC?
If none of these resources answer your questions, continue calling the TWC UI Tele-Serv at 1-800-558-8321. The best time to call is the end of the week. Tele-Center lines are busier early in the week.
What’s the best time to call for unemployment information in Texas?
Area codes starting with seven and eight it’s Tuesday, Thursday, and Saturday from 8:00 a.m. until noon. If your area code starts with nine, it’s Monday, Wednesday, and Friday from 8:00 a.m. until noon. If you’re filing online, the agency says the best time to do so is from 1:00 a.m. and 6:00 a.m. in the morning.
Is TWC answering calls?
We’re still getting over a million calls each day. Even with eight call centers and 1,000 staff answering calls,” Gamez said. “We understand. … TWC has hired hundreds of additional employees to answer calls and upgraded its website with a chatbot that can help answer basic questions about the unemployment process.